I'll share my experience with this so far. Had an MVA in an MSVS just outside Winnipeg. Broke my T12 and required a 5-disc spinal fusion to stabilize the vertebra. All told, I was in hospital for 13 days recovering and doing the (very) limited rehab the neurosurgeon would allow at the time.
Got sent home and was basically only allowed to breathe (no lifting more than 5 lbs) for 2 months, till the neurosurgeon cleared me to start physio. Physio took from June until the start of October.
I applied in early July and got a decision letter on Nov 10, 2015 that my claim was not approved. They cited med records from a follow-up with my military doc 2 days after my release from hospital saying that I was 'getting out every day walking' as one of the reasons for decision. I was 'getting out walking' with the physio an an aide, while wearing a hoist belt.
When I called VAC to inquire about this, I was told that there is further 'policy guidance' that defines what VAC considers 'complex' treatment. In this document, apparently neurosurgery and extended physio for rehab don't count as 'complex,' which honestly really puzzles my military doc, physio, and everyone else I have dealt with.
I'm not whining. I've got lots to be thankful for: 10 fingers, 10 toes, breathing air, no neurological compromise. However, in my view, if VAC is going to publish regulatory criteria and then negate those same criteria with concealed regulations, that violates the stated intention that the act 'shall' be liberally interpreted, generally in favour of the member, due to 'obligation.'
Anyhow, I have a request in to get the further 'policy guidance' documents, and will let you know how I get on with that. It looks like to address the decision I will have to file for a review board hearing through Bureau of Pensions Advocates.
Thanks for the thread.