I would be shocked if it turns out to be the software. As other's have said, if you work a plain jane vanilla job with nothing that changes and have been there awhile, no issues the system works fine. The issue, from where I sit, and the problems that I am dealing with, all have to do with the process and the individuals implementing it. There aren't enough people to manually input and approve the new hires, overtime, deployments, etc. and answer the phones/e-mails, and learn the new system.
On our base, the powers that be have authorized several emergency cash payments as advances on pay from the cashier. This was after getting fed up when no one in the CHRO's CoC would sign off on the payments, even though we had an approved process in place from RCAF command.