Does anyone know the time frame a CO has to acknowledge receipt of a grievance/notice of intent?
Short question; which was submitted - the NOI or a grievance? IAW the black and white of the policy, a CAF member who submits a NOI is not formally a 'grievor' yet. There is a requirement in the policy for the CO to sign a mbr's NOI but nothing about acknowledging receipt to the mbr. Common sense would be for the CofC to reach out to the mbr, as part of informal resolution (the overall goal of a NOI).
4. Informal Complaint Resolution
Early Complaint Resolution
4.1 A grievance should normally not be the first step in remedying a complaint. The CDS Guidance to Commanding Officers, Chapter 17, Conflict Management, provides that every effort is to be made to resolve issues early, locally and informally, before they escalate to higher and more formal levels.
Submitting a Notice of Intent (NOI) to Grieve
4.2 Prior to submitting a grievance, a CAF member should submit a NOI to grieve to the chain of command to trigger resolution at the lowest possible level. The NOI template is found on the CFGA intranet site. A NOI:
a.does not preclude a CAF member from communicating with their commanding officer (CO) prior to submitting a grievance (see QR&O article 19.12, Communication with the Commanding Officer);
b.should be initiated as soon as possible after the decision, act or omission in question;
c.engages the chain of command to assist a CAF member in identifying the best complaint mechanism to potentially resolve the issue before it becomes a grievance; and
d.is most effective when the CO has the authority to resolve the problem.
Note – A NOI to grieve does not extend the time limit under QR&O paragraph 7.06(1), Time Limit to Submit Grievance, within which a grievance must be submitted by a CAF member.4.3 A NOI to grieve must be:
a.submitted by the CAF member to their supervisor; and
b.signed by the CO of the CAF member.
5.1 A grievor is:
a.a CAF member who: i.is in the Regular Force or any sub-component of the Reserve Force (the Primary Reserve, Supplementary Reserve, Cadet Organizations Administration and Training Service or Canadian Rangers);
ii.has been aggrieved by a decision, act or omission in the administration of the affairs of the CAF; and
iii.has submitted to their CO a written and signed grievance seeking redress
b.a former CAF member who submitted a grievance before their release (see section 16 of this DAOD