- Reaction score
- 0
- Points
- 210
I am FED UP. I don't know if customer service has always been as bad as it is now in Canada (or at least here on the East Coast), but it sure is abominable in most places of business today.
Example #1: Yesterday, I went to Canadian Tire for a few things. This particular store was laid out a bit differently from the other CT's I usually shop at, and I could not easily find what I was looking for. So, naturally, I decided to ask someone who worked there. Well, I swear it's not just my imagination: no fewer than 3 of the workers I approached quickly turned down a different aisle and kept walking. I had to basically follow one and *corner* her to ask the question. After that, I took my daughter's skates to get sharpened and had to again try to nab someone on the fly and ask if someone could work the machine for us. I was told someone would be out "in a minute". More like TEN minutes. I finally get to the checkout to pay for everything, and the clerk is actively carrying on a conversation with the customer who had just gone through (apparently he knew her and was giving his email address to her to pass on to someone). So distracted was he that he didn't hear me all three times I told him I was paying for a skate sharpening, not skates, as he tried to ring my daughter's year-old skates in. :
Example #2: This morning at Sobey's, the clerk rang in my goods, told me the total, and then said "Here ya go" as she handed me a pile of change - a bill, coins, and receipt all in one big pile. "Here ya go"?? No smile. No "thank you". No "come again" or "have a nice day". Just a 'kill me now' look on her face. Okay, it might not be your dream job, lady, but you work in customer service - at least try to be pleasant and polite.
Example #3: After leaving Sobey's I went through the drive-thru at a local Tim's. I bought a large coffee...total cost: $1.54. I gave the lady at the window $1.60, which she promptly put in the till. She then closed the till and turned her back to me. No change. Now listen, I didn't want the six freaking cents back and would have told her so, but it irks me that she just assumed I wouldn't and didn't even offer me my change back. :rage: Until I tell you that you can keep it, it's still MY change!
I think back to a student recruitment trip I went on to Tokyo a few years ago, and how AMAZING their customer service was/is there. It actually shocked me. I enjoyed going into stores and coffee shops because everyone smiled and greeted me and even waved goodbye when I was leaving. They may have disliked their jobs, but you would never, ever know it! Why is our customer service so deplorable in comparison?
Example #1: Yesterday, I went to Canadian Tire for a few things. This particular store was laid out a bit differently from the other CT's I usually shop at, and I could not easily find what I was looking for. So, naturally, I decided to ask someone who worked there. Well, I swear it's not just my imagination: no fewer than 3 of the workers I approached quickly turned down a different aisle and kept walking. I had to basically follow one and *corner* her to ask the question. After that, I took my daughter's skates to get sharpened and had to again try to nab someone on the fly and ask if someone could work the machine for us. I was told someone would be out "in a minute". More like TEN minutes. I finally get to the checkout to pay for everything, and the clerk is actively carrying on a conversation with the customer who had just gone through (apparently he knew her and was giving his email address to her to pass on to someone). So distracted was he that he didn't hear me all three times I told him I was paying for a skate sharpening, not skates, as he tried to ring my daughter's year-old skates in. :
Example #2: This morning at Sobey's, the clerk rang in my goods, told me the total, and then said "Here ya go" as she handed me a pile of change - a bill, coins, and receipt all in one big pile. "Here ya go"?? No smile. No "thank you". No "come again" or "have a nice day". Just a 'kill me now' look on her face. Okay, it might not be your dream job, lady, but you work in customer service - at least try to be pleasant and polite.
Example #3: After leaving Sobey's I went through the drive-thru at a local Tim's. I bought a large coffee...total cost: $1.54. I gave the lady at the window $1.60, which she promptly put in the till. She then closed the till and turned her back to me. No change. Now listen, I didn't want the six freaking cents back and would have told her so, but it irks me that she just assumed I wouldn't and didn't even offer me my change back. :rage: Until I tell you that you can keep it, it's still MY change!
I think back to a student recruitment trip I went on to Tokyo a few years ago, and how AMAZING their customer service was/is there. It actually shocked me. I enjoyed going into stores and coffee shops because everyone smiled and greeted me and even waved goodbye when I was leaving. They may have disliked their jobs, but you would never, ever know it! Why is our customer service so deplorable in comparison?