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Celticgirl said:+1
A lot of jobs are "thankless" and a lot of people put up with crap on a daily basis at work. So I should just lower my expectations of customer service then? I guess not being offered my change back was the result of some other moron customer giving my server a hard time, hmm? I don't think so.
I agree about speaking up about bad customer service, but as it's a regular thing and it's happening all over, I would be using a lot of my own personal time to write and call with complaints. I also suspect that 99% of the time I did so if I did, nothing would come of it anyway. I'd probably just be labeled a difficult customer. :
I've had that happen a lot when back home in Cape Breton, the Tim's people seem to rely SOOO heavily on tips they just ASSume you're going to tip them. So I stopped tipping, going so far as to give them exact change when I have it. They don't like it very much, but I don't like not being given my change. Case in point, at the Tims in Rockland last week, I bought a bagel, apple juice and water and it came to 3 dollars and change. handed the window kid a fiver and he never gave me my change so I sat there and said, hey, can I get my change. You know, that dollar and change you owe me. After fumbling for a minute with a stunned look on his face he retrieved my money. fantastic. also heard a nasty rumour that Tim's employees were "coached" to not give back small change to boost the tip jar.
I have almost come to the point where I want to make it my personal mission to eradicate bad customer service. And then I snap back to reality and realize that I'm not omnipresent. <sigh>