PPCLI Guy said:
I was Ops O in a Reserve Unit, then RSS, and then 10/90, all before e-mail.
The direction from higher came by phone, or by message - the latter a laborious process, and so the phone was preferred. Orders and directives for an exercise were handraulic, and then went thru the Gestetner or photo copier.
We made plans, and executed them in an efficient and vertical manner, unencumbered by horizontal (ie cc effect) opportunities for everyone to chime in. We either phoned people, or waiting until Tuesday night.
More immediate comms does NOT equal more efficiency.
I think perhaps texting, Facebook and e-mails are the problem, not the solution.
ff topic: But ...
... speaking as someone who has some knowledge about communications systems and technology and some ~ less than some here ~ military and command experience, I want to say just how important
PPCLI GUY's insight is.
I've been retired, retired for a decade now but when I was serving and in my decade long second career I rubbed elbows with e.g. George Cope, CEO of
Bell and Bob Simmonds, former Chairman of
Clearnet (now
TELUS Mobility) and I will tell you that THEY ~ high tech industry CEOs ~ were worried about the impact that mass, immediate, and especially
lateral comms was having on their business practices. I watched as the, then CEO of one major firm, did a major "about turn" on the subject of how "connected" his executives and manager needed to be: he went from imagining trying to get a 24/7 "connected" work force to insisting that mobile phones and pagers and so on (now smartphones) went off for at least
n hours every day so that executives and managers could relax, "regroup," mentally and ponder, rather than just reacting.
Before that I was instrumental, in the 1970s and '80s at defining some of the technical aspects of military C3; that was, of course, before we had mobile (or even transportable) computing but not before we understood its potential ... and it scared many of our best thinkers because they could not believe that we, humans, could "manage" the incredible volumes of "information" that would be available. We had a test bed at the (then) Defence and Civil Institute of Aviation Medicine (DCIEM) in Toronto and I recall, vividly, a frighteningly bright defence scientist and a very, very fine general (with an MC for bravery) discussing the practical impossibility of sound
information management when all people wanted was more and More and MORE.
To paraphrase PPCLI GUY
quantity ≠ quality. (I might have made quantity red and quality blue because in tactical C2
I believe that one is your enemy and the other other your friend.) One of the jobs of commanders, from a Recce Pl Patrol Det Commander to a brigade group commander is to
decide on what matters and pass it up and put the dross aside ... as an observation by an old, retired outsider if it is on
PowerPoint it is very, very likely dross.
Information is a valuable, vital tool: IF you can trust it. You can trust it as much as you trust the source ~ if the source is Sgt Jones in 5 Pl of B Coy then you know it's probably "good gen," if, on the other hand, the source is some fancy and emote 'All Source Intelligence
Center' then I would suggest that your trust should be a whole lot less. We "gamed' this in the 1970s in the UK: we demonstrated just how, in a totally manual system, one piece of information could be "grown" into serious
misinformation when it was "handled" in a
stovepipe by an intelligence system that stopped, actually, being about
intelligence and became, instead, an "information collection" function.
It's a bit like the Internet ~ it is full of enormous volumes of information ... some of which is actually true and useful. (And those two things are not always tied together.)
I'm not going to launch into a diatribe about information management ... but I am not convinced that anyone in the Government of Canada, and certainly not in DND or the CF, actually "gets it."
To repeat:
More immediate comms does NOT equal more efficiency.
If you don't understand and believe that then you are part of the problem.
< end highjack>