I recently put in a claim with VAC (19Jan2016) as I was diagnosed with PTSD in December.
I checked the website about 2-3 weeks ago and I was already on step 3 which was surprising to me, but then this week I was back on step 2. I called in and when an agent called me back I was informed that the documentation that they received only was dated up to 2013. I thought that the only stuff they would be going through would be the relevant documentation pertaining to this claim which would be the diagnosis report from the psychiatrist, and all of the other documentation from the other MH professionals that I have seen leading up to this.
I believe now that the 16 week countdown starts again. *Shrugs*
Has anybody every experienced similiar to this? Is this an honest mistake or to be expecte in terms of the run around that I can expect?
I checked the website about 2-3 weeks ago and I was already on step 3 which was surprising to me, but then this week I was back on step 2. I called in and when an agent called me back I was informed that the documentation that they received only was dated up to 2013. I thought that the only stuff they would be going through would be the relevant documentation pertaining to this claim which would be the diagnosis report from the psychiatrist, and all of the other documentation from the other MH professionals that I have seen leading up to this.
I believe now that the 16 week countdown starts again. *Shrugs*
Has anybody every experienced similiar to this? Is this an honest mistake or to be expecte in terms of the run around that I can expect?